Privacy and Cookie Policy

PRIVACY POLICY

MB Keiso (hereinafter referred to as the “Company”) values and protects your privacy. Therefore, in this Privacy Policy (hereinafter referred to as the “Policy”), we clearly and unambiguously set out the principles of collection and use of information in the Company’s activities and on the website http://www.keiso.lt (hereinafter referred to as the “Website”), as well as other information about the Company’s provisions and principles for ensuring the protection of personal data.

The terms “you”, “your” and “visitor” refer to the entity, person, company or organization using our Website or otherwise providing us with personal data. The words “we” and “our” refer to MB Keiso, a company incorporated under the laws of the Republic of Lithuania, and its subsidiaries,
affiliates and representative offices.

We apply this Policy when you visit the Company’s website, when you provide your data directly to the Company, when we receive data relating to you from public authorities or other sources, and for the proper performance of contractual obligations to which you are a party. This policy is also intended to inform you about other personal data processing operations carried out by the Company and the main provisions designed to ensure your privacy.

When processing personal data, we comply with the requirements of the European Union Data Protection Regulation 2016/679, the Law on Legal Protection of Personal Data of the Republic of Lithuania, other related legal acts, and the instructions of controlling authorities.
This Policy does not apply to any third-party websites and applications that you may find through our Website, including those that may be linked to our services. You should review the terms and conditions and privacy policies of third-party websites and applications before clicking on any links.

Please read this Policy, and if you have any questions, please contact us at info@keiso.lt. We will assume that all visitors to this Site have carefully read this Policy and agree to its contents. If you do not agree with this Policy or any part of it, please do not use our Site.

1. PERSONAL DATA WE COLLECT AND PROCESS

The Company collects and processes the following categories of personal data:

– The login details you provide to us when you create an account on the Site, including Email, Telephone number, First name, Last name, Login name, and Password.
– Basic data such as name and address.
– Contact details, including Address, Email, and Phone number.
– Communication information, such as emails, chats, and messages that you provide when you interact with us via customer service email or any other means. We collect and store the content of correspondence and any information you provide or disclose to us. We may use the information you provide to us via email, chat, purchase history, etc. to respond to your inquiry.
– Payment information that you provide when ordering services and/or products on our Website to enable us to process your payment. We use third-party payment service providers and therefore do not collect and store bank card data ourselves. This information is provided directly to our payment service providers, whose privacy policies provide you with full information on the collection, storage, and use of personal data. All payment data is stored by [insert payment service provider name]. You can find links to their privacy policies here: [insert links].
– Data necessary for the provision of services, such as data contained in accounts and bills, data relating to payments made, information on goods or services purchased by customers, etc.

2. THE LEGAL BASES ON WHICH YOUR PERSONAL DATA ARE COLLECTED

The Company may collect your personal data only on the basis of the lawful grounds for lawful processing specified in the legislation. These include the legal basis for entering into and performance of a contract, when you enter into a service or other contract with the Company, or when you contact the Company on relevant issues and visit the Company’s Website. The Company’s legitimate interests may also be the basis for processing, for example, when the Company is checking solvency, managing and/or collecting debt. Your consent is another basis on which the Company may process personal data. The Company may also process your personal data in order to comply with legal obligations (to comply with regulatory requirements, to respond to lawful requests from the state and municipalities, etc.) or on other lawful processing grounds set out by law.

3. DATA COLLECTED ON THE COMPANY WEBSITE

When you visit our Website or contact us through other e-communication channels, the Company may also collect your personal data automatically.

– Geo-location data: We collect information about your geo-location from which you access our website.
– Information collected from third parties: We may transfer and/or collect additional information about you from third parties in order to improve our services to you. For example, we use Google Analytics, a web analytics service provided by Google LLC, which contains cookies and other tracking technologies that collect data to allow us to improve our products and services. This allows us to monitor and analyze web traffic and user behavior. “Google Analytics uses the data collected to monitor and analyze the behavior of visitors to the website, to compile reports on website activity, and to share these reports with other Google services. “Google may use the data collected to personalize and customize advertisements on its advertising network. Personal data collected by Google: cookies and website usage data. For further information, please visit Google.
– Data collected by cookies: Cookies are small text files that are stored by your browser on your computer when you visit our Website. We use cookies to improve the performance of the Website and to make it easier to use.
– Publicly available personal data: The Company may collect personal data from publicly available sources when it is necessary for the proper performance of services or to maintain the existing functionality of the Site.

We responsibly protect the data we collect about visitors to the Company’s Website against loss, unauthorized use, and alteration. The room where the collected data is stored is physically secured to prevent access to or possession of the data by persons not working for the Company. In addition, the database storing the Company’s portal visitor data is protected against unauthorized access via computer networks.

4. PROCESSING OF PERSONAL DATA

In order to ensure transparency and responsible processing of personal data, we inform you that the Company processes personal data for the following purposes:

– Fulfilling orders placed by visitors.
– Identifying the visitor.
– Creating an account.
– Ensuring the security of the Website.
– Responding to visitors’ questions, comments, or queries.
– Resolving problems in the implementation, delivery, and use of services.
– Sending invoices and other information relating to services and/or goods.
– Contacting customers in the event of changes to the terms of the services purchased.
– Providing customer service.
– Finding out how visitors feel about our services.
– Publishing feedback and recommendations from visitors.
– Exercising legal duties or rights.
– Sending marketing information.

By submitting your personal data to the Company, you confirm and voluntarily agree that the Company will manage and process your personal data in accordance with this Privacy Policy and the requirements of applicable laws and other regulatory enactments.

5. DIRECT MARKETING

The Company may use your personal data to send you general direct marketing offers. These offers may be selected for you based on the data you have provided to us or that we have collected automatically, such as your location data. If you do not consent to the use of your personal data for direct marketing purposes, or if you wish to opt-out of receiving direct marketing offers or change your existing settings, you can do so at any time by clicking on the link in the email you receive.

6. PROCESSING OF PERSONAL DATA AND COOPERATION WITH THIRD PARTIES

The Company may provide personal data to data processors who perform certain works and services for the Company. None of the suppliers or third parties are authorized by the Company to use your personal data in any other way and are required to take measures to protect your personal data. Personal data may be transferred to the following categories of third parties:

– Companies that provide customer messaging, security, and other services;
– Companies and individuals who keep accounting records;
– Advertising agencies;
– Hosting companies.
The Company may also disclose your personal data to third parties:
– Where required by law, court judgments, rulings, and orders, and other lawful requests by law enforcement authorities;
– Responding to legitimate requests from public authorities, as well as for national security and law enforcement purposes;
– Sale, transfer, merger, bankruptcy, restructuring, or other reorganization of a business;
– To protect our rights, legitimate interests, or property or that of third parties;
– To protect the privacy rights of others.

7. PAGE

A cookie is a small text file that a website stores on your computer or mobile device when you visit it. When stored on your device, a cookie ensures the functionality of our website and helps to recognize you when you revisit our website. Most browsers save cookies unless you do not accept them or change your browser settings. The following cookies may be used on our website:

• Strictly necessary cookies – these cookies are required for the normal functioning of our website. They include, for example, cookies that allow us to store the information you fill in during your browsing session and allow you to access secure areas of our website. Without these cookies, the website would not function, or some of the features available may no longer work.
More information on how to delete cookies, as well as other useful information related to the use of cookies, can be found at http://www.allaboutcookies.org/.

8. DATA FOR SPECIAL CATEGORIES

We do not collect special categories of data such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data, or data relating to sexual orientation. Please do not provide us with special categories of data, and please contact us using the contact information below if you think we may have such information. We reserve the right to immediately delete any information that we believe may contain special categories of data.

9. STORAGE PERIODS FOR PERSONAL DATA

The personal data collected by the Company is stored in printed documents and in the Company’s information systems. The Company shall keep your personal data for no longer than the purposes of processing the data or as required by law if a longer retention period is provided for therein.

Personal data shall generally be retained for as long as the contractual relationship may give rise to valid claims or as necessary for the exercise and protection of the legitimate interests of the Company.

Personal data that are no longer required shall be destroyed. If you wish to delete your account and discontinue the storage of data, you may do so by sending a request to the Company using the contact details below, but please note that in this case, the provision of services to you may be terminated.

Please note that even if we receive a request to delete your data, we may retain some of your data where necessary for tax, legal compliance, and audit purposes. The Company shall take all reasonable steps to ensure that personal data are processed accurately, fairly, and lawfully, that they are processed only for the purposes specified, and that they are processed in strict compliance with the clear and transparent requirements for the processing of personal data as set out in the legislation.

10. YOUR RIGHTS

As a visitor to our Website, you have the right to:

– Contact the Company with a request for information about the processing of your personal data by the Company, including where and how the personal data are collected and how the Company processes them. You can apply by submitting a request for access to the personal data processed in person, by post or by electronic means.
– Contact the Company with a request to correct your personal data and/or to suspend the processing of such personal data, except for storage, in the event that, after reviewing the personal data, you find that the data is incorrect, incomplete, or inaccurate.
– Contact the Company with a request to erase your personal data if, after reviewing your personal data, you establish that the personal data are being processed unlawfully or fraudulently or on other grounds provided for by law.
– Object to the processing of your personal data where the processing is carried out or intended to be carried out for a legitimate interest pursued by the Company or by a third party to whom the personal data is provided.
– Request that you not be subject to solely automated processing, including profiling.
– Receive, in a structured, commonly used, and computer-readable format, the personal data concerning you that you have provided to the Company and to transmit such data to another controller, or to require the Company to transmit such personal data directly to another controller, where technically feasible (the right to data portability).
– Refuse to provide personal data. In this case, you automatically waive your claim regarding the quality of the services provided by the Company, as the requested data may be necessary for the proper provision of the services/goods requested/ordered by the Data Subject. In this case, the Company has the right to refuse to provide services to you if the provision of these services involves the receipt of your personal data.
To exercise your rights or to make a complaint, you can contact the person responsible for the protection of personal data at the Company, by email at info@keiso.lt. You may also contact the State Data Protection Inspectorate, but we encourage you to contact the Company as we always aim to resolve any issues with the visitor.

When submitting the application, you must confirm your identity in the following ways: 1) if the application is delivered directly to the Company, you must provide a personal identification document or a copy certified in accordance with the procedure established by the legislation of the Republic of Lithuania; 2) if the application is submitted by mail or e-mail. 3) if the request is submitted via a representative – submit a copy of the personal identification document certified in accordance with the procedure established by the legislation of the Republic of Lithuania, together with a document confirming the representation (or a copy of the power of attorney certified in accordance with the procedure established by the legislation of the Republic of Lithuania).

Upon receipt of your written request, the Company shall provide the requested data in writing (including by electronic means) or give reasons for refusing to comply with such request within 30 calendar days of receipt of your request.

The 30-day period can be extended by a further two months if necessary, depending on the complexity and number of requests. The Company will inform the requester of such extension within one month of receipt of the request, together with the reasons for the delay.

11. PRIVACY POLICY UPDATE

Our Policy may be amended to take account of changes in the situation or legal requirements. When the Company updates the Policy, the new version will be posted on the website http://www.keiso.lt. In the event of material changes to the Policy, we may contact you by sending you an email or otherwise informing you.

12. CONTACT INFORMATION

If you have any questions about the information contained in this Privacy Policy, please contact Company in any way that is convenient for you:
Info@keiso.com
Konservatorijų Sodų 2-oji g. 30
+370 (658) 98 856